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NDIS Quality & Safeguards Commission

The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services. The NDIS Commission’s registration and regulatory system reduces duplication and streamlines quality and safeguards functions into a single body. The Commission:

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Participants

The NDIS Quality & Safeguards Commission provide and independent and confidential service to help participants, their families and carers in relation to:

Providers

The NDIS Commission determines the requirements for providers to provide nationally consistent services, proportionate to the size and scale of organisations and breaches, and responsive to an expanding market. The requirements for providers includes:

Workers

The NDIS Quality and Safeguards Commission aims to strengthen the skills and knowledge of workers across Australia to ensure that workers need to understand and comply with the NDIS Code of Conduct, which outlines the expected behaviour of workers, reportable incident requirements, and any additional competencies required for their role. The Quality & Safeguards aims to provide a number of services for workers including:

The Quality & Safeguards Commission

The NRegistrarDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services.

 People involved in the commission include:

  • Minister

  • Commisssioner: oversee the development of the NDIS Commission

  • Registrar & Deputy Registrar

  • Complaints Commissioner

  • Senior Practitioner

  • Chief Operating Officer

  • Operations Manager

  • Strategy & Engagement

  • General Counsel

National Approach

Rights & Participants

The NDIS Commission aims to uphold the rights of people with disability,. Keeping with Australia’s commitment to the United Nations Convention on the Rights of Persons with Disabilities the Commission will achieve this through:

  • Empowering people with disability to exercise choice and control in the support services they receive, while ensuring appropriate protections are in place

  • Building the capacity of people with disability, their families, and their carers to make informed decisions about NDIS providers

  • Responding to and managing concerns and complaints

  • Supporting a strong and viable market for disability supports and services.

NDIS Code of Conduct

The NDIS Code of Conduct helps providers and workers respect and uphold your right to safe and quality supports and services. Applying to registered NDIS providers, unregistered NDIS providers, NDIA community partners (LAC and ECEI providers), providers delivering information, linkages, and capacity building activities and providers delivering Commonwealth Continuity of Support Programme services for people over the age of 65, the NDIS Code of Conduct explains that  providers and workers must:

  • Act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions 

  • Respect the privacy of people with disability

  • Provide supports and services in a safe and competent manner with care and skill

  • Act with integrity, honesty, and transparency

  • Promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability

  • Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse

  • Take all reasonable steps to prevent sexual misconduct.

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Behavioural Support Team

The NDIS Commission’s behaviour support team is responsible for providing clinical leadership in behaviour support and promoting the reduction and elimination of restrictive practices. The Behavioural Support Team Manages:

Recording & Managing Incidences

The NDIS Commission provides an incidents management system for participantds and providers to record and manage incidents. Incidents that must be recorded and managed include incidents where harm, or potential harm, is caused to or by a person with disability while they are receiving supports or services. The incident management system must include procedures for identifying, assessing, recording, managing, resolving and reporting incidents. NDIS supports or services must be reported to the NDIS Commission:

  • The death of an NDIS participant

  • Serious injury of an NDIS participant

  • Abuse or neglect of an NDIS participant

  • Unlawful sexual or physical contact with, or assault of, an NDIS participant

  • Sexual misconduct committed against, or in the presence of, an NDIS participant, including grooming of the NDIS participant for sexual activity

  • The unauthorised use of a restrictive practice in relation to an NDIS participant

Complaints

A NDIS Commission complaints resolution officer handle complaints which will be investigated in an attempt to resolve  or come to conciliation prior to a final decisions

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contactcentre@ndiscommission.gov.au

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NDIS Provider Register

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The NDIS Provider Register  provide information about the status of NDIS providers who are registered with NDIS Commission, and any actions that the NDIS Commission has taken against NDIS providers including those that are not registered.  It identifies information including:

  • The provider legal name

  • Suburb details

  • Australian Business Number (ABN). 

  • Supports and services being delivered under the NDIS.

  • Conditions of registration

  • Compliance and enforcement actions taken against NDIS providers 

Provider Registration

NDIS Workfoce Capability Framework

The Australian Government’s strategy to support the development the NDIS market, Growing the NDIS Market and Workforce Strategy.The Capability Framework translate the NDIS principles, Practice Standards and Code of Conduct into clear and observable behaviours that service providers and workers should demonstrate when delivering services to people with disability. The Capability Framework will include:

  • Core capabilities that all service providers and workers will be expected to have

  • Complementary capabilities required by workers who assist participants with tasks that require specific knowledge or expertise 

  • Technical capabilities for those who deliver higher-intensity services that require specialised knowledge or expertise. 

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